Returns & Exchanges

H.L. Gross & Bro. Jewelers is committed to providing you with a great selection of high quality jewelry and diamonds that is certain to knock their socks off!

In the event the item you purchase is not as well received as intended, we offer the following return and exchange policy:

  • All in-stock jewelry purchased from our store is eligible for a full refund or exchange for 14 days from the date of purchase. The item must unused, in the original condition with the original box, and accompanied by any warranty and gemstone documentation where applicable.
  • Engagement rings and wedding bands, unless purchased directly from our display case without modification, are made to order and no refund or exchanges can be made.
  • Sale items, close-out items, special orders, completed layaways, or modified / customized pieces are not returnable or exchangeable.
  • Gift Certificates are not redeemable for cash.
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